Product Complaint:

If a manufacturing defect occurs on an item you purchased from us during the warranty period, you can:

• send it with the proof of purchase and the completed accompanying document via courier to the address:

MDM Logistics s.r.o. - P3 Park, Hala A, Dialničná cesta 5, 90301 Senec, e-mail: denisa@mdmlogistics.sk , Alex Hromják - tel. číslo +421 948 290 749

How to package the jewelry you are sending us?

The jewelry you want to send should preferably be packed in a sturdy box that will protect it from possible damage during transport. 

Accompanying document for product complaint available for download: HERE

For any questions regarding complaints, please contact us at email: denisa@mdmlogistics.sk

What is covered by the complaint / How to care for jewelry?

In case of a manufacturing defect, we will cover all costs associated with the repair. The warranty does not cover defects caused by wear and tear or negligence, e.g., tearing, lost stone, deformation, damage to natural stones from chemicals and perfumes. 

To ensure your jewelry stays beautiful for a long time, it is important to care for it properly. In situations where there is a risk of scratching or other damage (e.g., when swimming, gardening, contact sports, cooking, handling cosmetics or aggressive substances, moving heavy objects, or sleeping), we recommend removing your jewelry. 

When not to wear jewelry:

The simplest rule is to remove your jewelry in situations where there is a high probability of damage or increased wear. So, when should you rather take off your jewelry?

- before contact with chemicals that could damage the surface or change its color (e.g., when cleaning)

- before performing heavy manual or dirty work (this may include work in the garden, at home, or when dealing with various construction modifications, repairs)

- before using cosmetic products (pay special attention to hairspray or perfumes, and you should let creams and oils absorb for at least 10 minutes after application)

- before sports (sweating, among other things, can cause increased wear!)

- before bathing 

- before sleeping

Product Exchange:

If the ring size did not fit, you can exchange it UNWORN, UNDAMAGED within 30 days of receiving the package. 

Please send the product in its original packaging along with the proof of purchase and a completed accompanying document via courier to the address:

MDM Logistics s.r.o. - P3 Park, Hala A, Dialničná cesta 5, 90301 Senec, e-mail: denisa@mdmlogistics.sk , Alex Hromják - tel. číslo +421 948 290 749

Accompanying document for product exchange available for download: HERE

For any questions regarding product exchange, please contact us at email: denisa@mdmlogistics.sk