Exchange / Complaints
Goods complaint:
If the goods you purchased from us develop a manufacturing defect during the warranty period, you can:
- together with proof of purchase and completed accompanying document, send it by courier to the following address:
MDM Logistics, Dialničná cesta 5, 90301 Senec, e -mail: denisa@mdmlogistics.sk, tel . number: +421940642304
How to pack the jewelry you are sending to us?
It is best to pack the jewelry you want to send in a sturdy box that will protect the jewelry from possible damage during transportation.
Download the accompanying document for the goods complaint: HERE
If you have any questions regarding the complaint, please contact us by email: denisa@mdmlogistics.sk
What does the claim cover / How to care for jewelry?
In the event of a manufacturing defect, we will cover all costs associated with the repair. The warranty does not cover defects caused by wear and tear or negligence, e.g. tears, fallen stones, deformation, damage to natural stones from chemicals and perfumes.
To ensure your jewelry lasts a long time, it is important to take proper care of it. In situations where there is a risk of scratching or other damage (e.g. swimming, gardening, contact sports, cooking, handling cosmetics or aggressive substances, lifting heavy objects, or sleeping), we recommend taking off your jewelry.
When not to wear jewelry:
The simplest rule is to put away your jewelry in situations where there is a high probability of damage or greater wear. So when is it better to take off your jewelry?
- before contact with chemicals that could damage the surface or change its color (for example, when cleaning)
- before performing rough manual or dirty work (this may include work in the garden, around the house, or when dealing with various construction modifications and repairs)
-before using cosmetics (pay particular attention to hairspray or perfumes and you should let creams and oils absorb for at least 10 minutes after application)
-before sports (the reason for greater wear can be, among other things, sweating!
-before bathing
-before going to bed
Exchange of goods:
If the ring size does not fit you, you can exchange it UNWORN, UNDAMAGED within 30 days of receiving the shipment.
Send the goods in the original packaging together with the proof of purchase and the completed accompanying document via courier to the following address:
MDM Logistics, Triblavinská 24, 90025 Chorvátsky Grob -Čierna voda, e -mail: denisa@mdmlogistics.sk, tel . number: +421940642304
Download the accompanying document for the exchange of goods: HERE
If you have any questions regarding the exchange of goods, please contact us by email: denisa@mdmlogistics.sk